Privacy Policy

URBANOX SHOP

Operated by: STREAMXM LIMITED (PTY) LTD

Effective Date: 12 December 2023

INTRODUCTION

URBANOX SHOP ("URBANOX", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, applications, products, services, and rent-to-own platform.

By accessing or using our website, creating an account, submitting an application, or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following information:

Personal Information

Full name and surname

South African ID number or passport number

Date of birth

Residential address

Email address

Phone number

Employment information

Income information

Banking information where required

Proof of address

Payslips and supporting income documentation

Bank statements submitted during application processes

Technical Information

IP address

Device information

Browser information

Operating system information

Website usage data

Cookies and tracking information

Transaction Information

Order history

Subscription and rent-to-own agreements

Payment records

Delivery information

Customer support communications

HOW WE USE YOUR INFORMATION

We may use your information to:

Process orders and payments

Process rent-to-own applications

Verify identity and prevent fraud

Assess affordability and eligibility

Deliver products and services

Manage customer accounts

Communicate with customers

Improve website performance and user experience

Comply with legal and regulatory obligations

Protect the rights and security of URBANOX SHOP

RENT-TO-OWN APPLICATIONS

For customers applying for rent-to-own products, we may collect additional information necessary to evaluate affordability and eligibility.

Approval decisions may be based on factors including:

Income verification

Affordability assessments

Identity verification

Supporting documentation

URBANOX SHOP does not guarantee approval of any application.

SHARING OF INFORMATION

We do not sell personal information.

We may share information with:

Payment processors

Delivery and logistics providers

Identity verification providers

Fraud prevention services

Professional advisers

Government authorities where legally required Service providers assisting with website operations

All third parties are expected to handle information securely and in accordance with applicable laws.

COOKIES AND TRACKING TECHNOLOGIES

URBANOX SHOP may use cookies and similar technologies to:

Improve website functionality

Remember user preferences

Analyze website traffic

Improve security

Enhance customer experience

Users may disable cookies through their browser settings, although some website features may not function correctly.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Provide services

Fulfill contractual obligations

Meet legal requirements

Resolve disputes

Enforce agreements

Retention periods may vary depending on the nature of the information and legal obligations.

CUSTOMER RIGHTS

Subject to applicable law, customers may have the right to:

Request access to personal information

Request correction of inaccurate information

Request deletion of personal information

Object to certain processing activities

Withdraw consent where applicable

Requests may be submitted using the contact information provided below.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

URBANOX SHOP is not responsible for the privacy practices, content, or policies of external websites.

Users access third-party websites at their own risk.

INTERNATIONAL DATA TRANSFERS

Information may be processed, stored, or transferred across jurisdictions where our service providers, business partners, or systems operate.

By using our services, you consent to such transfers where permitted by law.

CHILDREN'S PRIVACY

URBANOX SHOP does not knowingly collect personal information from individuals under the age of 18.

If we become aware that information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove such information.

CHANGES TO THIS POLICY

URBANOX SHOP reserves the right to update this Privacy Policy at any time.

Updated versions will be posted on our website with a revised effective date where applicable.

CONTACT INFORMATION

URBANOX SHOP

Website
https://urbanoxshop.com

Email:
streamxmza@gmail.com
streamxm@streamxmlimited.com

Phone:
+27 (015) 004-2164
+27 (015) 004-2163
+1 (206) 590-9575

United States Office STREAMXM LIMITED LLC
MBR
30 N Gould St, Ste R
Sheridan, WY 82801
United States